Customer Service

For customer service, you may phone, fax, or email us. We're happy to help!

TOLL FREE: 1-877-804-7277

FAX: 1-866-822-5478

EMAIL:

or, if a customer service representative is currently online, you may open a chat now.

 

ORDERING

PAYMENT

We accept most major credit cards, Paypal, and Google Pay.

CUSTOM GROWN ORDERS

Don't see what you want in a size that suits your needs? We will custom grow, year-round, many perennials and ornamental grasses in sizes other than our spec production. Quantity restrictions apply. Please contact us with your request. We will provide a price quote and earliest ready date for your order.

MINIMUM ORDERS

Our minimum order is just one (1) tray.

GUARANTEE

We guarantee our plants to be true-to-name and viable upon arrival. Due to nursery/greenhouse conditions that are out of our control, we cannot guarantee successful growth after potting/planting. Please let us know of any problems you experience, we may be able to help.

Claims

To serve you better, if there is a problem with your shipment, please contact us promptly. We want to identify and resolve any problems.

If boxes or plants are visibly damaged on arrival, note the damage with the delivery driver, then notify us.

The best way to communicate the problem is by email, with a description and picture(s) of the plant material in question. Cell phone pictures are fine. Email to your broker representative, and/or directly to Emerald Coast Growers.

RESTOCKING FEE

Orders canceled within 3 days of requested ship week are subject to a restocking fee of $250 or 20% of invoice, whichever is less. PA transferred orders not picked up within 2 weeks of requested ship week will be canceled and subject to a restocking fee.

VOLUME DISCOUNTS

Volume discounts apply to the cost of plants, not to freight, packing, royalties, or any additional charges incurred. Discounts are per order.

 

We also offer seasonal volume discounts. Please ask your broker or call our customer service office for more details. Discounted pricing is automatically reflected in your cart as applicable.